CANCELLATION AND NO-SHOW POLICY

Understanding Our Cancellation Policy

Our cancellation policy is designed to ensure fairness and clarity for all clients. By requiring a $50 deposit and advance notice for cancellations, we can manage our schedule effectively while accommodating the needs of our clients. For instance, if you need to cancel or reschedule your appointment, providing at least 24 hours' notice allows us to offer that time slot to another client. This policy helps maintain a smooth operation and ensures that everyone receives the quality service they deserve. We require a 24 hour notice for rescheduling, canceling or changing an appointment for any reason. If the appointment falls on a Monday, we require any changes be made by 5pm the Friday before.  If a patient reschedule or cancels within 24 hours of the start of the appointment time or no-shows, the cancellation policy is as follows: 1st occurrence: There will be a $50 non-refundable charge and a credit card will be required to be kept on file in order to book any future appointments. 2nd occurrence: There will be a $100 non-refundable charge. 3rd occurrence: There will be a $150 non-refundable charge. Effective 8/1/2024

Consequences of No-Shows

Failure to attend a scheduled appointment without prior notice is considered a no-show. This not only affects your treatment schedule but also impacts other clients who may have needed that appointment time. As outlined in our policy, repeated no-shows result in increasing charges, starting with a $50 fee for the first occurrence. This approach encourages timely communication and helps us serve all clients more effectively.

How to Cancel or Reschedule Your Appointment

Cancelling or rescheduling your appointment is straightforward. Clients can contact us via phone, text, or email to inform us of any changes to their scheduled time. We recommend reaching out as soon as you know you need to make a change. This ensures you avoid any cancellation fees and allows us to assist you in finding a new appointment time that works for you.

Importance of Timely Communication

Timely communication is crucial in the aesthetics industry, where appointment slots are often in high demand. By informing us of any changes to your schedule, you help us optimize our services and accommodate other clients. We appreciate your understanding and cooperation regarding our cancellation policy. Keeping an open line of communication ensures that we can provide the best possible experience for all clients at Rose Milk Aesthetics.